Scope of Warranty

Full Stroller Warranty: From the date of purchase, we offer a 360-day warranty covering any non-human damage or quality issues. The warranty covers any manufacturing defects in the stroller itself.
Accessory Warranty: Stroller accessories (e.g., wheels, seats, canopies) are covered by a 180-day warranty, applicable to non-human damage.

Exclusions from Warranty

Normal Wear and Tear: Normal wear and tear from daily use (e.g., tire wear, fabric fading) is not covered under the warranty.
Human Damage: Damage caused by improper use, accidents, or negligence (e.g., overloading, impact, dropping) is not covered under the warranty.
Failure to Follow Instructions: The warranty will be void if the product is not used or maintained according to the instructions in the manual.

Warranty Claim Process

Contact Customer Service: Please contact us as soon as you notice a quality issue, providing proof of purchase, a description of the issue, and relevant photos so we can initiate the warranty process.
Issue Confirmation and Handling: Our technical support team will perform an initial assessment upon receiving your claim. If the issue falls under the warranty, we will arrange for repair or replacement.
Repair or Replacement Method: Depending on the situation, you may need to return the product for repair, or you may receive replacement parts or a new stroller directly.

Repair or Replacement Time

Prompt Handling: Once the quality issue is confirmed, we will arrange for repair or replacement as quickly as possible, usually within 7-14 business days. The actual time may vary depending on the complexity of the repair and parts availability.

Customer Support

If you have any questions or need further assistance, please feel free to contact our customer service team. We are committed to ensuring your complete satisfaction with our products and services.